Press Release:

TORRANCE, Calif., Aug. 18, 2015 -- DocMagic, Inc., the premier provider of fully-compliant loan document preparation, compliance, eSign and eDelivery solutions, announced that it has named Gavin T. Ales as chief compliance officer (CCO).

Mr. Ales has hands-on involvement in the development, implementation and maintenance of DocMagic's compliance products and services. This includes managing DocMagic's library of mortgage loan documents, which are used by lenders and brokers in all 50 states, the District of Columbia, and U.S. Territories, monitoring legal and regulatory changes, and developing and maintaining DocMagic's automated compliance tests and audits.

Prior to joining DocMagic, Mr. Ales was the deputy chief compliance officer at Prospect Mortgage, LLC. He specializes in mortgage banking compliance; federal and state regulatory compliance; financial services law; real estate law; and consumer credit law, among other disciplines. 

"We are pleased to have someone with Gavin's depth of compliance experience and thorough understanding of regulatory rules join our growing team," said Dominic Iannitti, president and CEO of DocMagic. "Gavin's solid background in mortgage compliance will undoubtedly help us effectively manage loan document compliance and continue to provide robust automated compliance audits in today's very fluid mortgage marketplace." 

Mr. Ales holds a JD from American University's Washington College of Law, and a BBA with a concentration in Economics as well as a BA in International Studies, both from the University of Mississippi. He is licensed to practice Law in California as well as Maryland.

About DocMagic:
DocMagic, Inc. is a leading provider of fully-compliant loan document preparation, compliance, eSign and eDelivery solutions for the mortgage industry. Founded in 1988 and headquartered in Torrance, Calif., DocMagic, Inc. develops software, mobile apps, processes and web-based systems for the production and delivery of compliant loan document packages. The company's compliance experts and in-house legal staff consistently monitor legal and regulatory changes at both the federal and state levels to ensure accuracy.

For more information on DocMagic, visit http://www.docmagic.com/.

It was like coming home. “The first moment Iwalked into this building, I knew it was the right place for our company,” Dominic “Don” Iannitti says.

Iannitti is president and CEO of DocMagic, the largest loan document production company in the U.S., and the building he’s speaking of is an impressive, 25,000-square-foot state-of the art technology center in Torrance, California. Within the mostly curved walls of this modern office space, more than 100 employees dedicate themselves to providing unparalleled service for their clients, some of which are the nation’s top lenders.

Iannitti founded DocMagic back in 1988, and as he explains the open-office concept of the building to us, he can’t help but reminisce over the company’s humble beginnings— three employees (including Iannitti) in a 1,000-square-foot office. The company’s first sales person joined the team as a part-time employee after successfully selling the company its first fax machine, a critical component in those early days of taking orders.

But while the company’s start may have been unassuming, its vision was always clear.

“The core of what I found interesting when forming DocMagic was taking data in and leveraging it to produce documentation that would otherwise take hours to type out,” Iannitti says. “It was amazing to me that we could now leverage a data point across many forms and reduce errors because there wasn’t any re-typing going on. Of course all this grew into much more.”

A source of great pride for Iannitti is the fact that a high percentage of the company’s 100+ employees have been with the company for the long haul. This not only includes his COO Alan Brisbane, who has been with DocMagic since day one, but many of the support staff as well. “

DocMagic as a whole understands the immense value of its most important resource—the people that make this place run,” Iannitti says. “A lot of companies get to the point of where they are patting themselves on the back for their own ingenuity, when the reality is it’s the people that make up the organization that make it happen. We take a lot of steps to make sure our employees are comfortable.”

When you look at the design of DocMagic’s headquarters, the high-esteem employees are held in is obvious. The open-office layout encourages workers to wander away from their desks, often convening together in one of the office’s many lounges. While each employee has their own individual workspace with big, dual monitors on their desk, anyone can grab a notebook computer and log in from another location in the building. It’s a type of collaborative design that’s borrowed from forward-thinking companies like Google, which pride themselves on breaking the mold in office design and employee culture.

Dramatic art, inspired by previous ad campaigns, adorns the walls,chronicling different periods in the company’s exponential growth. In between the art are large, dramatic windows that look out on the scenic greenery of the campus. Not just for gazing at, employees are encouraged to take advantage of all the amenities the building has to offer, including its outdoor space.

“We enforce breaks,” Iannitti confidently proclaims. “You can come and sit at your desk for the next eight hours and never move at another company, but that’s not the way it works here. The company is positioned specifically so that our employees can go outside and relax, walk around, and get anything they may need within one block of the office. We also have an on-site gym. We try to promote good, healthy behavior in the sense that we make sure you’re eating, taking breaks, and going out and walking. There are plenty of areas for play, such as our Ping-Pong table, where we have tournaments.”

It is this dedication to playing hard that Iannitti believes makes his employees dedicated to working hard, too. And at a time when adoption of e-lending solutions is up and TILA-RESPA is on the horizon, this steadfast work ethic is crucial.

For DocMagic, the move to the paperless loan is nothing new, and as an early adopter of e-sign technology, they have made it their mission to promote it not only within the industry but among the general public as well. One way in which they have done this is to open up their e-sign tool for free, for anyone who wants to upload a document and use it.

“You can come to our website today, and within a couple minutes, upload your documents and send them to whoever you need to with your signature included,” Iannitti says. “The whole process is completely automatic and absolutely free of charge. This initiative demonstrates the fact that we are a technology company and want to do everything we possibly can to help our clients and potential clients leverage the technology we create and do a better job extending their service to their clients.”

The company is currently gearing up for the adoption of TILA-RESPA on Aug. 1.

“It’s one thing to prepare from a technical perspective, but we have a lot of training sessions going on because, of course, our support people have to answer every question that will come in,” Iannitti says. “So already everyone is being trained to understand exactly how everything works and how to answer questions correctly. It’s a major undertaking but it’s exciting at the time—these things shake the industry up. For companies like us, we enjoy change, so we thrive in this type of atmosphere.”

In addition to helping clients ensure they are compliant with TILA-RESPA, DocMagic helps their clients adjust to changing MISMO, standards as well.

“Today’s clients needs are much more extensive. All of our integrations are based on the latest, greatest versions of MISMO.” Iannitti says. “Our clients have never dealt with this before, and it is radically different than the previous version, so having the ability to have a professional services arm has been critical to us to be able to help these clients with those types of needs.”

As demonstrated by the needs created by such regulatory changes, one of the greatest areas of growth for the company in recent years has been in the call center. With a magnifying glass on all the changes the industry is experiencing, Iannitti explains that there has been a substantial uptick in questions, calls, concerns, tweets and requests.

“From our call center perspective, we are now putting on a mid- and late-evening shift, so we are almost around-the clock,” he says. “There’s a lot of growth in this area, but that’s what is necessary to give our clients the quality of service that they expect from DocMagic.”

Despite these changes, Iannitti is quick to remind us that, at its core, DocMagic is and always has been a technology company.

“In every aspect of what we do we’ve leveraged technology to such an extent that it’s what allows us to be on the cutting, even arguably, bleeding edge of just about everything we do.”

Executive Corner

It doesn’t take long to realize that Dominic “Don”Iannitti is a man with a vision. Whether he’sleading his team in his role as president and CEO of DocMagic, Inc., or he’s excitedly sharing his plan for the company’s future, it’s hard to ever imagine a time when he didn’t have a clear vision of where he was headed.

This unwavering drive is a trait honed through years of hard work and approaching business the only way he knew how: by getting in the trenches with his team and never flinching from the evolving technology needs of the mortgage industry.

“I was always an entrepreneur. Even at 10 years old I was selling something,” Iannitti recalls with a laugh. “When I was a kid, it was okay to go door to door; you could sell flower seeds, brass social security cards to the elderly … there was no end. I always enjoyed brainstorming and coming up with sales ideas.”

This entrepreneurial spirit resurfaced when Iannitti and close high-school friend Alan Brisbane hatched their first great business idea in college. The idea was light years ahead of its time—a video rental delivery service back in the days when video rental stores were only just popping up in Los Angeles.

Looking back, this early business venture is the perfect example of the skill that has served Iannitti so well in the mortgage technology sector—his ability to recognize a need within an existing industry and fulfill it better than anyone else in the field.

“It was an interesting concept that worked well for us,” Iannitti says. “There were 20 or 30 stores that would work with us, and then we added food—it was kind of a big deal. It was fun. We didn’t make any money but we learned a lot. The entrepreneurial spirit has always shined bright in my persona, there’s no question about that.”

While Iannitti outgrew this business concept, the solid friendship and business partnership between Iannitti and Brisbane is an enduring one. One of DocMagic’s first employees back in 1988, Brisbane is still with the company today, now in the role of COO . Iannitti proudly considers him his right-hand man. “Don and I have known each other for more than 35 years. He has a way of empowering employees that gives DocMagic an edge on our competition. We sit right across from each other and each day still feels like the first day,” Brisbane said.

With his keen sense for business from an early age, it’s not surprising that, upon entering college, Iannitti declared a double major in business and finance. It was during this period that he first encountered the mortgage industry, albeit in an unusual way.

“At one point I had a job in accounting, working at a college in Carson, California, and there was this building across the street that was just really sharp, and I always thought to myself, ‘I want to work in that building. That’s a great looking building.’ Turns out it was a mortgage company.”

Iannitti, spurred by his enthusiasm for his business classes, put plans into place for DocMagic before graduation day even rolled around.

“You can never over-emphasize the importance of planning,” Iannitti advises. “I worked on my business plan for many, many months. It’s funny because I used that plan to go out and grab capital, which served us that first year of the operation. At the end of the year, my bottom line was within $6,000 off what my plan said it would be. Which is unheard of. Business plans are never right when it comes to that stuff.”

Today, Iannitti has his own dream office—a multimillion dollar facility that, thanks to its unique, modern design, has won accolades from the American Institute of Architects. In classic Iannitti style however, he is not done dreaming.

“We know what we want to accomplish in the next 10 years,” Iannitti said coyly, alluding to the next steps for DocMagic. “It’s our entrepreneurial spirit that makes this possible.”

As featured by TheMReport, April 2015

By Phil Hall

On the company Web site, DocMagic bills itself as “The largest loan document production company in the U.S.” And while that is a grand definition, it doesn’t capture the intelligence, innovation and celebrated customer service level that has earned the company the respect of the industry.

National Mortgage Professional Magazine spoke with Don Iannitti, the company’s founder, president and chief executive officer, to discuss how DocMagic emerged to become a leader in its field.

What was the inspiration behind starting DocMagic?
Don Iannitti: When I was in college back in 1987, I was reading a book that focused on emerging technologies. There was one chapter that focused on the “repackaging of data.” After I read about it, I wasn’t sure of applications relating to that—I wondered who in the world would want to buy repackaged data.

At the time, I had a part-time job that did speed typing of other types of documents. I then realized that we were doing what was in the book. So, I brainstormed and came up with a concept related to this. Also at this time, I found someone who was looking to get into a different type of business—a mortgage banker looking to customize appraisals. I floated my idea on how he could automate that concept.

Customized appraisals? Did that business take off?
No, and I am happy that it did not happen.

So what happened next?
I went to work on another business plan. I micro-analyzed every number, every night, and put threeto four months into it. That mortgage banker was Patrick Theodora of American City Mortgage. He and his father, Pasquale Theodora, decided to
fund me.

How close did your business plan coincide with the actual business?
In our first year of business, our bottom line was within $6,000. In our second year of business, our bottom line was within $10,000. So, it was close to what I planned.

When the company began operations in 1988, what was the state of loan document production?
It was all over the map. A lot of typing was going on, and lenders had between 25 and 50 percent of the burden of doing those tasks themselves. You had typewriters, and the best ones were just adding computer interfaces to those machines. Word processing was not very common at that time. When we opened our doors, a company came by and gave us a word processor to see if we liked it. But there were no laser printers yet, just dot matrix printers at that stage. Oh, the dot matrix printers–they sounded like machine gun fire! But this was before the Internet, yes? There was no Internet, no modems. It was an interesting time.

So what were the important milestones in growing your company?
First was the introduction of the laser printer. Before that, we had between 5,000 and 7,000 documents that were photocopied. And every time we needed a new batch, we had to walk over to the photocopier and make another 500 to 700.

Next was the introduction of the modem. That was critical. The first use of the modem was in calling and talking to a remote laser printer, in order to make it print across the phone line. Needless to say, that was not the most efficient use of technology.

Our first version of DocMagic had a computer talking to a computer. When that happened, all of the issues involving a laser printer going offline or running out of paper went away.

Increasing the speed in modems was also helpful. But when the Internet came along, our racks of modems were replaced. Also, increasing the speed of the computers was important. In our beginning stages, we’d make the computers. When we first got into the markets, companies had to use mini-frame or mainframes. We had PCs, but with each new machine running at faster speed, we’d always be at the point of being maxed out. We were always riding the tech wave–as soon as any computer came out that made work faster, we were on it.

What have been DocMagic’s greatest challenges, and how did the company face these challenges?
Our greatest challenge was in maintaining employees. This was crucial because when clients call us, we didn’t want to have them deal with an employee turnover. One thing we did was to make sure that our employees knew how important they were, and to make sure they feel like they are part of the family. We have employee events and company picnics. Now we’re at over 100 people, and many people have been with our company for 25 years.

What do you look for when recruiting new people to be part of your team?
We are looking for a certain spark and a certain sense of humor. We prefer an extroverted applicant, someone who can carry on a conversation. We ask applicants a lot of questions and drill into their past jobs, asking about their work experience. We are looking at their history of job longevity–someone who had jobs for one or two years will never work. We want to make sure that we have the right people. This job involves a lot of compliance issues, and we want to make sure that anyone we hire is well-educated.

That leads to the next question … how have the regulatory changes of the past several years impacted the manner in which DocMagic operates?
This is a big part of what we do. The regulatory changes directly impacted the growth of our automated auditing engine. And sometimes, regulatory changes do not directly impact new documents. Oftentimes, it involves timing changes or different types of notifications. Our compliance audit engine makes our clients aware of something that they may potentially face.

With regulations, there is always something happening. We have a team that monitors changes on a state level–there is never a dull moment. Compliance is a living, breathing thing—it never gets easier, and it always becomes exponentially more complex.

The changes that we are seeing now dwarf what we’ve seen in the past. But this is where we shine, and that brings value to our clients because that is something they do not have to worry about.

How has DocMagic approached cybersecurity?
We’re constantly monitoring that sort of thing. We have lots of new insurance policies that we need to maintain. And this despite the fact that we are somewhat under the radar; we’re not like Amazon or Google, where people want to attack us all of the time.

We have a number of services whose job is to try to hack into us and find our vulnerabilities. It is an amazing process to see what they’ve found, and it requires us to plug or solve whatever vulnerabilities exist.

We also deal with the nation’s top five lenders, and they have their own requirements on vendor cybersecurity as well.

What does the future hold for DocMagic?
A lot of our efforts are focused on esigning and e-closing. We are in two pilot tests on that with the Consumer Financial Protection Bureau.

We are also expanding our esigning product into other industries. Right now, we are working with the insurance industry.

As for the company, we are definitely expanding. We have a vision of where we would like to be in the next decade. We are also keeping open lines of communications with our closest competitors—should they want to leave the market, we can look at their operations.

As featured by National Mortgage Professional, April 2015

Press Release:
TORRANCE, Calif., March 17, 2015 (SEND2PRESS NEWSWIRE) --DocMagic, Inc., the premier provider of fully-compliant loan document preparation, compliance, eSign and eDelivery solutions, announced that HousingWire magazine designated the company to its 2015 HW TECH100(TM) list. The list honors the 100 most innovative technology companies serving the U.S. mortgage finance and real estate industries.

HousingWire states that more than 250 companies were evaluated by HousingWire editors for the 2015 program, which looks at technology innovation along six different categories: uniqueness of solution, growth, market influence, market potential, elegance of implementation, and "something else entirely" -- a catch-all for disruption and other factors that drive innovation.

"This year we were struck by the level of innovation we saw, with 40 new additions to the HW TECH100," stated Jacob Gaffney, executive editor at HousingWire. "That speaks to how much change is taking place in the mortgage industry overall right now; we're seeing a lot of market disruption, and technology providers are clearly taking advantage of the opportunity that creates."

DocMagic has grown at an enviable rate over the past year, adding new staff, signing marquee clients, acquiring eSignSystems and Doc-Tech Corporation, and working closely with the Consumer Financial Protection Bureau (CFPB) on its eClosing pilot program, among other significant projects.

The company's future growth plans are aggressive. They include penetrating new markets, developing into a single-source eServices provider that is the nucleus of the eMortgage process, and continuing to guide the mortgage industry to adopt paperless origination and closing processes.

"We've had some major accomplishments and company milestones in the last year and are pleased that the editorial team at HousingWire has recognized our innovations and industry contributions," said Dominic Iannitti, president and CEO of DocMagic. "Making the HW TECH100 list is the direct result of the amazing people we have working for us, their passion for and commitment to developing leading technology solutions and providing unparalleled customer support."

About DocMagic: DocMagic, Inc. is a leading provider of fully-compliant loan document preparation, compliance, eSign and eDelivery solutions for the mortgage industry. Founded in 1988 and headquartered in Torrance, Calif., DocMagic, Inc. develops software, mobile apps, processes and web-based systems for the production and delivery of compliant loan document packages. The company's compliance experts and in-house legal staff constantly monitor legal and regulatory changes at both the federal and state levels to ensure accuracy. For more information on DocMagic, visit http://www.docmagic.com/.

About HousingWire: HousingWire is the nation's most influential industry news source covering the U.S. housing economy, spanning residential mortgage lending, servicing, investments and real estate operations. Winner of numerous awards, including a 2012 Eddie Award for national editorial excellence in the B2B Banking/Business/Finance category, HousingWire has been recognized for excellence in journalism by the Society of Business Editors and Writers, the American Society of Business Press Editors, the National Association of Real Estate Editors, and Trade Association Business Publications International. Learn more at http://www.housingwire.com/.

About the HW TECH100: The HW TECH100(TM) highlights the housing economy's 100 most innovative technology companies, along six unique dimensions of innovation. The annual awards program is the only program of its kind to include technology serving both the U.S. residential real estate and U.S. residential mortgage industries. Learn more at http://tech100.housingwire.com/.

Congratulations to DocMagic's very own, Steve Ribultan, on being named to the "Top 40 Most Influential Mortgage Professionals Under 40" list!

Steve is a well-respected and recognized industry leader in the mortgage technology space. He has a proven track record of successfully driving high-impact technology initiatives in the mortgage compliance, document and eSign arena. He is an entrepreneurial-minded mortgage professional who understands what it takes to catapult organizations to the next level to product stellar results. Steve is currently the director of business development at DocMagic. He has worked for several leading mortgage technology software companies, including OpenClose, Commerce Velocity and Portellus. In the midst of numerous constantly changing regulations, Steve has been instrumental in working with various mortgage technology vendors to integrate disparate technologies to streamline processes and ensure compliance adherence.

As featured by National Mortgage Professional, December 2014

Once again DocMagic’s employees and their families gathered together for some serious summertime celebrating. This year’s theme was the DocMagic Farmer’s Market sporting a smokin’ selection of delicious picnic fare. The menu was hot off the grill and included cheeseburgers, grilled chicken, hot dogs, veggie skewers, corn-on-the-cob and fries.

We enjoyed a hot July Saturday of “leisure”, launching down a massive slip & slide, strapping tightly into gravity-defying rides, tangling ourselves in sack races and trying our luck at games of chance… all leading up to a World Cup worthy soccer match, complete with referees. Great job everyone … now hit the showers.

Click here to check out the FULL GALLERY

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